Mammut Rescyou

  • Model: M2210-01160-5501
  • Shipping Weight: 1g
  • Units in Stock: 448

$105.00

The RescYou is an innovative rescue device in the event of a fall into a crevasse. It can be used to rescue yourself or other climbers. After braking a fall into a crevasse, the device is attached to the climbing harness (self-rescue) or a fixing point (rescue of another person). After this, the two rope clamps are clipped to the rope and the compact six-fold pulley, which connects the two rope clamps, is operated. This allows the person who has fallen into the crevasse to be rescued as quick and easy as possible. The RescYou eliminates the need for complicated installations and maneuvers in the event of a crevasse rescue, making this groundbreaking device an essential piece of equipment on any glacier expedition.

Article Nr: 2210-01160
Weight [g]: 400 
Ideal For:
  • Rescue / Guide / Work

Details

Characteristics / Features

Weight [g]: 400   
  • Including safety card with brief instructions for crevasse rescue
  • Certified according to EN 567 (rope clamps)

Know-how

RescYou

The RescYou is an innovative rescue device in the event of a fall into a crevasse. It can be used to rescue yourself or other climbers. After braking a fall into a crevasse, the device is attached to the climbing harness (self-rescue) or a fixing point (rescue of another person). After this, the two rope clamps are clipped to the rope and the compact six-fold pulley, which connects the two rope clamps, is operated. This allows the person who has fallen into the crevasse to be rescued as quickly and easily as possible. The RescYou eliminates the need for complicated installations and maneuvers in the event of a crevasse rescue, making this groundbreaking device an essential piece of equipment on any glacier expedition.

Recall

During a regular internal quality check, Mammut has identified that some products inbatches 12-12 & 03-13 of the "RescYou" crevasse rescue device do not meet thefunctional requirements. In order to prevent any risk to users, Mammut has decidedto proceed with the market recall of the affected production batches 12-12 & 03-13 of the "RescYou" product.

With "RescYou", Mammut has, since 2013, been selling an innovative item of equipment that simplifies the rescue of any team member who falls into a crevasse (for example,during a glacier expedition). Thanks to a six-fold pulley, the weight of the fallen person canbe lifted with little physical effort.

A defect was discovered in two batches of these products. The pulley's orange reverse lockdoes not lock sufficiently and the rope can slip back to its starting position. This means: it is no longer possible to rescue a person from a crevasse or to climb out oneself in the event of a fall.

(!) The items already produced at the time of the recall were further used and were labeled as following:

12-12-2 and 03-13-2
These products are not affected by the recall.

Mammut is asking all customers who possess a "RescYou" (item no. 2210-01160) fromproduction batch 12-12 or 03-13 (available for purchase in-store since 10th June 2013) tostop using the product immediately and return the product in question.The batch numbers are indicated on the device's blue rope clamp:

The following possibilities are available for returning the product:

1. Send your Mammut "RescYou" from production batches 12-12 & 03-13 to our CustomerService

2. Return the "RescYou" to your Mammut dealer. The dealer will then handle the return procedure for you.

Mammut will send customers who return their "RescYou" a letter of confirmation indicating the delivery date of the replacement product. This service is provided free of charge. The cost of carriage will also be reimbursed. Mammut Sports Group apologizes to its customersfor the fact that the provision of replacement products will take a little time.

Mammut has set up a hotline for any further questions:

Email address: [email protected]
Tel: +41 (0)62 769 82 59 (during office opening hours)

Please also note the answers to the attached list of frequently asked questions.Mammut Sports Group formally apologizes for the inconvenience caused.

Kind regards,
Mammut Sports Group AG


For customers outside the EU and in Switzerland:

Mammut Sports Group AG
Rückruf RescYou
Birren 5
CH-5703 Seon

For customers within the EU:

Mammut Sports Group GmbH
Rückruf RescYou
Mammut-Basecamp 1
D-87787 Wolfertschwenden

Frequently asked questions:

Why are the batches in question being recalled?

During a regular internal quality check, Mammut identified that in some products in batches12-12 & 03-13, the toothing of the orange reverse lock is not prominent enough. As a result,when the pulley is activated, the cord is not locked at all or is not securely locked and thelower, gray rope clamp slips back to its starting position. The correct functioning of a"RescYou" affected by this problem is therefore not guaranteed and it might not be possibleto perform a rescue operation following a fall into a crevasse using a device of this type.

Why are Mammut "RescYou" devices with other batch numbers not included in thisrecall?

One component in the affected production batches 12-12 & 03-13 does not correspond tospecifications.All earlier production batches with the numbers 03-12, 05-12, 06-12 and 09-12 have beentested for the critical component and function perfectly. Customers can therefore continueto use products with batch numbers 03-12, 05-12, 06-12 and 09-12 safely in accordancewith the operating instructions.

How will my returned "RescYou" be replaced?

Once your returned "RescYou" with batch number 12-12 & 03-13 has been received by ourCustomer Service, the receipt of the item will be recorded together with your contactdetails. You will then directly receive a letter of confirmation informing you that yourreturned "RescYou" has been received. The costs of carriage incurred by you will bereimbursed in cash with this letter. In addition, this letter of confirmation will also inform youof the delivery date of your new, fully-functioning replacement product.

How long will it take to replace the "RescYou"?

Due to organizational reasons, we can unfortunately only start dispatching replacementproducts as of 17.03.2014.

Will my costs of carriage be reimbursed?

Yes, the costs of carriage will be enclosed in cash with the confirmation of receipt.

How can I tell that my replacement product or a product that is still sold by dealers isnot affected?

If the product has a batch number different from 12-12 & 03-13 on the blue rope clampthen it is not affected by this problem and functions perfectly.

Can I carry on using my "RescYou"? What happens if I don't want to return myproduct?

You are urgently advised not to continue using products from batches 12-12 & 03-13 because their correct functioning is not ensured.

For how long can I use my RescYou and when must I replace it?

Provided that the product is used normally and competently in accordance with theoperating instructions, and if no serious damage is sustained as a result of externalinfluences, then it should be replaced at least every 5 years.


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